Frequently Asked Questions

We know not every organization has a tonne of experience with training or e-learning, so here are answers to some of the questions we commonly get asked.

If you don’t see the answer to your question, please get in touch.  We don’t charge to have a chat about what we do and how we might be able to help you, so please don’t hesitate to reach out:  709 437 4300 or [email protected]

We are here to answer any questions you might have

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We don’t have a training team, does that matter?

No, we don’t need to work with a training team, in fact many of our clients work with us because they don’t have a training team.    Even for the development of custom training or onboarding packages we just need a contact in the company to connect with, but they don’t need any kind of training experience.

We would like custom training but we don’t have any materials. Is that a problem?

We don’t need to have anything ‘on paper’ to build custom training for you.  It can be helpful if you do have documentation, even if its emails ,or bits and pieces, but in the absence of any documentation at all we would simply work with a member of your team who knows the subject matter.   We can interview them to get all the information we need to create the draft outline even if nothing has ever been written down.

If we want to do remote training, what kind of systems do we need?

At a base level, none except the internet.   We do have clients who have their own learning management systems and internal webinar systems and we can work with those, but we have plenty of clients with no systems at all, and who don’t have the budget, or time!, to figure it out.   If you are looking for online learning, you can log on to any of our courses or we can build you custom programs and  host them for you on a private client page.  If you want a webinar, we can use our own webinar platform and manage the logistics from here. So don’t worry, whatever your situation, we’ve got you covered!

Can we include our own documents in the onboarding site?

Of course. The whole point of an onboarding site is to have everything a new hire needs all in one place.  We can produce new hire training modules for you, but you can also host your handbook or any other documents your new hires might need.    All our onboarding packages are flexible, so if you need to add more things, or need larger file sizes we can quote for that too.    Just get in touch and we can customize a quote for you.

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