Whether we realize it or not, we have an impact on the people around us every single day. Every action we take and everything we say or share creates an impact on the people we work with. Understanding this, how do we make sure that we have the impact we want?

What if you could always react in a measured and astute manner?

What if you could work with others in a way that creates a positive impact, no matter how challenging the situation or conversation?

In today’s episode of Unlocking Your People, Jess demonstrates why our intentions and impact can be out of sync. While the majority of people have good intentions, their behaviors and the resulting impact can often be undesirable.

You’ll learn how to develop an approach for communicating with your colleagues and employees that’s both empathetic and logical, avoiding the knee-jerk reactions that result in the kinds of impact you don’t want to make.



What You Will Learn In This Show:

  • Why, no matter how hard we try, our intentions, and the impact we create, are almost never the same.
  • How to avoid regrettable, knee-jerk reactions that can create needless conflict.
  • How to facilitate a positive behavioral shift between you and your team.
  • And so much more… 


“We have a reason for our behavior. We choose a course of action and that has an implication for someone else – something that we did not intend.”

“We need to help people find a different way forward, and we do that by separating intention and impact. And being empathetic in the way that we approach these things.”

“Holding on to good intentions is really important.”